Terms & Conditions

1. Services

Services may include but are not limited to:

• Website design & development
• Website hosting
• Website management & maintenance
• AI receptionist systems
• AI consulting & automation services
• Social media marketing
• Video production
• Photography services
• CRM/workflow automations
• Technical support and related digital services

Specific deliverables, features, timelines, and service scope may vary between clients and packages.

2. Payments & Billing

• All invoices, subscriptions, and recurring payments are due in advance unless otherwise agreed in writing.
• Payments are non-refundable once a billing period has commenced or services have been delivered.

Failure to make payment may result in:

• suspension of services
• website downtime
• hosting suspension
• restricted access
• or termination of services

The Client remains responsible for any outstanding balances during suspension periods.

3. Pricing Changes

We reserve the right to adjust pricing, subscription fees, usage allowances, or service structures at any time due to:

• inflation
• supplier costs
• increased operational expenses
• or changes in service scope

Any pricing changes will be communicated in advance and will apply from the Client's next billing cycle unless otherwise agreed.

4. Website Design & Development

The Client agrees to provide all necessary:

• content
• branding assets
• images
• login access
• and business information required for project completion

Delays caused by missing information or approvals may delay project timelines.

Minor edits may be included depending on the selected service plan. Larger revisions, redesigns, additional pages, advanced functionality, or extra development work may incur additional charges.

Unless otherwise agreed in writing:

• ownership of completed website content transfers once all outstanding balances have been paid
• hosting infrastructure, backend systems, templates, frameworks, and proprietary tools remain the property of the Service Provider

We reserve the right to display completed projects within our portfolio and marketing materials unless agreed otherwise in writing.

5. Hosting & Website Management

Hosting and management services may include:

• server hosting
• backups
• security monitoring
• maintenance
• software updates
• uptime monitoring
• and technical support

While reasonable efforts will be made to maintain service availability and security, we do not guarantee uninterrupted uptime.

We are not responsible for outages, downtime, or failures caused by:

• third-party providers
• hosting companies
• registrars
• software vendors
• internet failures
• cyberattacks
• or events beyond reasonable control

We reserve the right to suspend hosting services for:

• overdue accounts
• illegal content
• abusive activity
• spam
• malware
• excessive resource usage
• or violations of applicable law

6. AI Services

AI services may include:

• AI receptionists
• chatbots
• automations
• AI-generated communications
• CRM workflows
• and consulting services

The Client understands that AI-generated outputs may occasionally contain:

• inaccuracies
• misunderstandings
• delays
• hallucinations
• or unintended responses

While reasonable efforts will be made to optimise performance, we do not guarantee:

• lead generation
• business growth
• conversion rates
• revenue increases
• or uninterrupted AI functionality

AI systems may rely on third-party providers and APIs which are outside of our control.

7. Social Media Marketing

Marketing services may include:

• content creation
• account management
• advertising support
• scheduling
• strategy
• and consulting

Unless explicitly agreed otherwise:

• advertising spend is separate from service fees
• no guarantee is made regarding engagement, followers, sales, or campaign performance

The Client remains responsible for reviewing and approving marketing content where required.

8. Video & Photography Services

Video and photography services may include filming, editing, content production, post-production, and media delivery.

• Delivery timelines may vary depending on project complexity.
• Raw/unedited files are not included unless agreed separately.

We reserve the right to use completed media content for portfolio and promotional purposes unless otherwise agreed in writing.

9. Third-Party Services

Services may depend on third-party systems including but not limited to:

• hosting providers
• payment processors
• AI providers
• CRM platforms
• telephony providers
• automation systems
• social media platforms
• cloud infrastructure providers
• and external software services

We are not liable for disruptions, restrictions, outages, policy changes, bans, or failures caused by third-party providers.

10. Client Responsibilities

The Client agrees to:

• provide accurate information
• maintain access to required third-party accounts
• obtain necessary permissions for supplied content
• and cooperate reasonably throughout service delivery

The Client is solely responsible for ensuring their business complies with:

• applicable laws
• advertising regulations
• privacy laws
• and industry requirements

11. Data Processing & Privacy

The Client acknowledges that calls, messages, recordings, transcripts, analytics data, customer interactions, and uploaded content may be processed, stored, recorded, or analysed through third-party systems for the purpose of delivering services.

The Client remains responsible for complying with applicable privacy and consent laws within their jurisdiction.

12. Cancellation & Termination

Either party may terminate ongoing services by providing a minimum of 30 days' written notice unless otherwise agreed in writing.

During the notice period, all recurring charges and outstanding balances remain payable.

Upon termination:

• recurring services may cease
• hosted websites, systems, or automations may be suspended or removed
• and platform access may be revoked following the end of the notice period

If hosting, domains, or related infrastructure are managed by the Service Provider, such services may be suspended, removed, or allowed to expire where invoices remain unpaid.

The Client is responsible for arranging any transfers of domains, hosting, or related services prior to termination where applicable.

Payments already made are non-refundable unless required by law.

13. Limitation of Liability

To the fullest extent permitted by law, the Service Provider shall not be liable for:

• indirect losses
• loss of revenue
• business interruption
• reputational damage
• data loss
• missed leads
• or consequential damages

Total liability under this Agreement shall not exceed the total amount paid by the Client during the previous 30 days of service.

14. Intellectual Property

All systems, automations, workflows, prompts, templates, code frameworks, internal processes, and infrastructure developed or supplied by the Service Provider remain our intellectual property unless otherwise agreed in writing.

The Client retains ownership of their trademarks, logos, and original business content supplied by them.

15. No Guarantee of Results

We make no guarantee regarding:

• business performance
• rankings
• lead generation
• conversion rates
• revenue
• uptime
• or platform performance

Any projections, estimates, or examples provided are for informational purposes only.

16. Acceptance

By:

• signing an agreement
• paying an invoice
• subscribing to a service
• or completing an online checkout

the Client confirms acceptance of these Terms & Conditions.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.